And there are similar things on the customer service side that I'm not too familiar with. We could waive tech fees for pretty much anything automatically for A rating, but not always B without a supervisor approving. We couldn't send a tech out to people who were C or lower, period. I know in tech we used it for setting up appointments, we'd have to check status. At one point they start calling, but prior to that you can be B or C and it does affect certain things. If you keep paying late and you're consistently doing it (with the first few having been 60 days because they never care about anything before 60, that I know - you can pay a month late for the rest of your life if you want, lol) you drop to C, and then D. I can't remember if that automatically drops you down to B-tier, or if it's on the second late payment, but you do go down to B. If you're late (usually past 60 days, when it's your first time) it gets a mark. Essentially it's an automatic ranking based on your payment habits. I'm pretty sure it's A B C D, but I can't remember for sure and I'm also unsure if there's a 5th (E) ranking. I haven't worked there in some time, so my memory isn't perfect but I do know it still exists because I was late on my payment this month and joked about it while doing my upgrade and she checked and told me it was still top. Just to clarify, reps (of any level) do not implement or adjust the rating, but there is a rating they can consult at any time. The workers have a rating system for customers?
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